Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Bloom Studios mobile application, the website at bloomup.art, and any related services (together, the "Service") provided by Bloom Up OÜ ("Bloom", "we", "our" or "us"), a private limited company registered in Estonia.

By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms form a binding contract between you and Bloom Up OÜ. They are accompanied by our Privacy Policy, which is incorporated by reference.

2. The Service

Bloom is a marketplace platform that connects two groups of users:

• Artists. Users who search, book and pay for recording, rehearsal and photography studios and related services. The Service may also be used by producers, podcasters, photographers and other creators in similar capacities; for clarity, the term "Artist" covers all of them.
• Hosts. Users who operate, own or manage a studio space and use the Service to publish listings, manage their availability, accept bookings and receive payouts.

Bloom is an intermediary, not a party to the booking. When an Artist books a studio, the contract for the use of that studio is between the Artist and the Host. We do not own, operate, control, manage, inspect or supervise any of the studios listed on the Service, nor do we employ the Hosts. We are not responsible for the acts or omissions of any user of the Service.

3. Eligibility and accounts

• Minimum age. You must be at least 14 years old, or the higher minimum age required by the digital consent laws of your country of residence, whichever is greater. If you are under 18, you confirm that your parent or legal guardian has consented to your use of the Service and to these Terms.
• Capacity to contract. By using the Service you represent that you have the legal capacity to enter into these Terms. Hosts who are individuals may need to be at least 18 years old to receive payouts via Stripe in their jurisdiction; that requirement is set and enforced by Stripe.
• Account types. You may register as an Artist or as a Host. The choice is made during onboarding and may be changed only by contacting support and only when no active bookings or studio listings depend on your current role.
• Authentication. You can sign up using email and password, with Apple Sign In, or with Google Sign In. You are responsible for keeping your credentials secret and for every activity that takes place under your account.
• Account information. You agree to provide accurate and up-to-date information, including your name, country, date of birth, and any details you choose to publish on your profile. You agree to update this information when it changes.
• One account per person. Multiple accounts that belong to the same individual or that are used to circumvent restrictions, blocks or fee structures are prohibited.

4. Hosts: studio listings and obligations

• Stripe Connect onboarding. Before a studio can be published and accept bookings, the Host must connect a valid Stripe Connect Express account. This requires completing Stripe's identity verification ("KYC") and providing accurate banking details to Stripe. Bloom does not hold the Host's funds; payouts go from Stripe to the Host's bank account.
• Listing accuracy. Hosts are responsible for the accuracy of every detail of a listing: name, description, address, country, time zone, photos, equipment, amenities, pricing, service packs, calendar, cancellation policy and any other information shown to Artists.
• Approval. New listings are subject to review before they appear publicly on the Service. Bloom may refuse, edit or remove a listing that does not comply with these Terms or applicable law.
• Local compliance. Hosts represent that they hold all permits, licences, insurance and tax registrations required to operate the studio commercially in their jurisdiction. Hosts are solely responsible for paying any applicable taxes (including VAT) on the amounts they receive through the Service.
• Right to refuse a booking. Hosts can decline a booking for any lawful reason; however, repeated refusals or systematic discrimination based on protected characteristics may result in suspension of the account.
• Safety. Hosts must keep the studio in a safe and working condition, and must hold appropriate third-party insurance covering visitors. Bloom strongly recommends a public-liability policy.

5. Bookings, pricing and platform fees

5.1 How a booking is created

• Artists choose a studio, a date and time, and one of the service packs offered by the Host. Pricing is shown transparently before payment, broken down into the studio price, the platform fee and (when shown) currency conversion.
• A booking is created in pending state and becomes confirmed only after the Artist's payment is successfully captured by Stripe. Until that moment the slot is held provisionally and may be released to other Artists.
• A booking moves to active at the start time of the session and to finished at the end time. After it is finished, the funds are released from escrow to the Host (see section 6).
• A booking that the Artist or Host cancels — within the applicable cancellation policy — moves to cancelled and is processed for refund (see section 7).

5.2 Pricing set by Hosts

• Hosts set their own prices through service packs (each pack has a price per hour and may include specific services such as recording, mixing, mastering, photo lighting, etc.). All prices are inclusive of any taxes the Host is legally required to charge.
• Hosts can update pack prices at any time. New prices apply only to bookings created after the change.

5.3 Platform fee

• Bloom charges a platform fee of 5% on top of the studio price set by the Host. The fee is shown to the Artist before payment and is paid by the Artist (the Host receives 100% of their listed price, less any Stripe processing costs and currency conversion).
• The platform fee covers the operation, maintenance and continuous improvement of the Service. We may change the platform fee at any time with at least 30 days' written notice via the app or by email; new bookings created after the change are subject to the new fee.

5.4 Currency, FX and Adaptive Pricing

• Each studio is published in a single "listing currency" determined by the Host's country (most commonly EUR). All bookings settle in that currency on the Host's side.
• Artists may pay in their own local currency through Stripe's Adaptive Pricing feature. Stripe applies the conversion at the time of payment; the Artist sees the final amount in their local currency before confirming.
• Foreign-exchange spreads applied by Stripe are not retained by Bloom and are not refundable in case of cancellation. We show indicative conversions in the app for transparency, but the conversion that matters is the one done by Stripe at checkout.

5.5 Taxes

• Hosts are solely responsible for declaring and paying VAT, income tax and any other tax due on the income they earn through the Service in their country.
• Bloom may be required by law to collect and report information about Hosts to tax authorities (for example under the EU's DAC7 directive). When this is the case, we will request the necessary information from the Host and report it according to applicable law.

6. Payments, escrow and payouts

• Payment processor. All payments are processed by Stripe Payments Europe Ltd. and its affiliates. Card data and bank information are handled by Stripe under its own terms (Stripe Services Agreement). By making or receiving payments through Bloom you also agree to those terms.
• Escrow. When an Artist pays for a booking, the funds are held by Stripe in a managed account and are not transferred to the Host immediately. The Host's portion of the payment is released after the session ends, typically within a few business days, subject to Stripe's payout schedule.
• Payouts. Bloom does not control the timing of payouts. Stripe sets the schedule based on the Host's country and verification status. Hosts can monitor pending and paid amounts directly from the Stripe dashboard, which is accessible from inside the app.
• Failed or reversed payments. If a payment is reversed, charged back or otherwise returned by the cardholder's bank, Bloom may deduct the corresponding amount from any pending or future payouts to the Host. If the Host does not have sufficient pending funds to cover a reversal, the Host remains liable for the amount.
• Stripe disputes. If a chargeback is filed against a Host, Stripe runs the dispute process. Bloom may share booking and chat information with Stripe to support the Host's defence, but the final decision rests with the cardholder's bank.

7. Cancellations and refunds

• Per-studio cancellation policy. Each Host decides whether to allow cancellations for their studio and sets a deadline (typically between 1 and 168 hours before the session starts). The policy is shown on the studio page before the Artist confirms a booking.
• Cancellation by the Artist. An Artist may cancel a booking in the app up to the deadline set by the Host. The studio price is refunded automatically to the Artist's original payment method through Stripe. The platform fee and Stripe processing fees are not refundable.
• Late cancellations. If an Artist cancels after the deadline, no refund is due unless the Host voluntarily authorises it from inside the app.
• Cancellation by the Host. A Host may cancel a confirmed booking only in exceptional circumstances (e.g. equipment failure, force majeure). When this happens, the Artist receives a full refund of every charge, including the platform fee. Repeated host cancellations may result in account suspension.
• No-show by the Artist. If an Artist fails to attend a confirmed and paid session, no refund is due; the Host receives the payout in full at the end of the session window.
• No-show by the Host. If a Host fails to make the studio available at the booked time, the Artist may report it from inside the app; Bloom will investigate and, if confirmed, issue a full refund and may sanction the Host.
• Refund timing. Stripe typically returns refunded funds to the Artist's original payment method within 5 to 10 business days, depending on the issuing bank.
• Disputes about quality. Disputes about the condition of the studio, equipment or the host's behaviour during a session must be raised first with the Host through the in-app chat. Bloom may, at its discretion, act as a mediator and may take corrective action (refunds, suspensions) in flagrant cases, but is not obliged to act as a tribunal.

8. Reviews

• Only an Artist who has completed a paid session can leave a review for the studio. Reviews include a 1–5 star rating and an optional written comment.
• Reviews must be honest, based on the Artist's own experience, and must not contain personal data of third parties, hate speech, defamatory statements or unlawful content. Bloom may remove reviews that breach these rules or applicable law.
• Hosts can publicly reply to a review of their studio. Hosts must not retaliate against an Artist for posting an honest review (for example by cancelling future bookings or harassing them through the chat).
• Bloom does not edit the substance of reviews. We may anonymise the reviewer's username when their account has been deleted.

9. Communications between users

• Bloom provides an in-app chat so Artists and Hosts can discuss the details of a booking. Messaging an Artist or Host is generally allowed only in the context of an active or recent booking; first contact from an Artist who has not yet booked is delivered as a "message request" that the Host can accept or reject.
• You agree not to use the chat to harass, threaten, intimidate or send unsolicited commercial messages. You may block another user from inside the app; once blocked, they cannot start new conversations or send you messages or booking-related notifications.
• You agree not to use the chat to negotiate transactions outside the Service in order to avoid the platform fee. If we detect such attempts, the accounts involved may be suspended or terminated.

10. Acceptable use

You agree not to:

• Use the Service for any illegal purpose, including money laundering, fraud, infringement of intellectual property, or activities that violate local zoning, noise or labour laws.
• Upload, transmit or store content that is unlawful, threatening, abusive, harassing, defamatory, obscene, pornographic, or that infringes the rights of others.
• Impersonate another person or entity, misrepresent your affiliation, or list a studio you are not authorised to rent out.
• Attempt to access another user's account, scrape the Service in violation of our access controls, or reverse-engineer the app or back-end.
• Use the Service to coordinate booking fraud, fake reviews, fake friend connections, or any other manipulation of our trust signals.
• Bypass the platform's payment system by negotiating bookings privately, paying in cash off-platform, or requesting payment to a different processor.
• Misuse the friend system, the messaging system or the referral system to spam other users.

11. Content and intellectual property

• User content. By uploading photos, videos, descriptions, reviews, comments or any other content to the Service, you grant Bloom Up OÜ a worldwide, royalty-free, non-exclusive, sublicensable licence to host, copy, display, reproduce and adapt that content for the limited purpose of operating, securing and promoting the Service. The licence ends when you delete your content, except where we are required to keep copies for legal or backup purposes.
• Your responsibility. You represent that you own or have the right to publish the content you upload, and that the content does not infringe any third party's rights. You are solely responsible for the legal consequences of uploading content that infringes those rights.
• Bloom's intellectual property. The Bloom name, logo, design system, source code, application architecture and accompanying documentation are the exclusive property of Bloom Up OÜ. You may not copy, modify, distribute, sell or lease them without our prior written consent. Nothing in these Terms transfers any intellectual-property right to you.
• Notice of infringement (DMCA / EU equivalent). If you believe content on the Service infringes your intellectual-property rights, send us a written notice to bloomupou@proton.me identifying yourself, the original work, the infringing content and the basis of your claim. We will investigate and respond within a reasonable time.

12. Account suspension and termination

• By you. You may delete your account at any time from inside the app under Profile → Settings → Delete account. Deletion is final; the data retention rules described in our Privacy Policy apply.
• By us. We may suspend or terminate your account, with or without prior notice, if you breach these Terms or any law, if your account is associated with fraud, chargebacks, abusive behaviour, repeated host cancellations, repeated artist no-shows, attempts to bypass the platform fee, or any conduct that endangers the safety or trust of other users.
• Effect of termination. Termination ends your right to use the Service. Active bookings at the time of termination will, where possible, run their course; the provisions of these Terms that by their nature survive termination (e.g. liability, indemnity, intellectual property) will continue to apply.

13. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of any information provided by users.

We do not warrant that listings are accurate, that studios meet your expectations, that bookings will be free of interruption, or that the Service will be free of bugs or security vulnerabilities. We do not endorse any user, studio, equipment, advice or content shared through the Service.

You acknowledge that physical interactions in studios involve real-world risks (equipment damage, personal injury, theft). Bloom does not insure you, your equipment or your visitors. Hosts are responsible for keeping the studio safe and insured; Artists are responsible for their own conduct and equipment in the studio.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Bloom Up OÜ, its directors, officers, employees or agents be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, loss of data, loss of goodwill, service interruption, or the cost of substitute services, arising out of or related to your use of the Service.

In any event, our aggregate liability to you for any claim arising out of or related to the Service shall not exceed the greater of (a) the total platform fees you paid to Bloom in the twelve months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold harmless Bloom Up OÜ, its directors, officers, employees and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, (c) the content you upload to the Service, or (d) your physical interaction with another user during a booking.

16. Governing law and disputes

• Governing law. These Terms are governed by the laws of the Republic of Estonia, without giving effect to its conflict-of-law rules. If you are a consumer resident in the European Union, you are entitled to the protection of mandatory consumer-protection rules of your country of residence; nothing in these Terms removes that protection.
• Jurisdiction. Any dispute arising from these Terms or the Service that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts of Tallinn, Estonia. Consumers may also bring proceedings in the courts of their country of residence.
• Online dispute resolution. Consumers in the European Union can use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

17. Force majeure

Bloom is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, strikes, labour disputes, telecommunications failures, actions of payment processors, or actions taken by government authorities.

18. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes — for example, changes to the platform fee, to the cancellation framework, or to dispute resolution — we will notify registered users at least 30 days before the change takes effect via the app or by email. Your continued use of the Service after the effective date constitutes acceptance of the new Terms. If you do not agree to a change, you may delete your account before it becomes effective.

19. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms presented in the app for specific features, constitute the entire agreement between you and Bloom regarding the Service and supersede any prior agreement.
• Severability. If a provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Our failure to enforce a right under these Terms is not a waiver of that right.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of substantially all of our assets.
• Notices. Notices to you may be given via the app, by email or by posting on the website. Notices to Bloom must be sent to bloomupou@proton.me.
• Language. These Terms are written in English. Translations are provided for convenience; in the event of conflict, the English version prevails.

20. Contact

If you have questions about these Terms or want to report a breach, contact us at:

Bloom Up OÜ
Estonia, European Union
Email: bloomupou@proton.me