Delete Your Account

1. Introduction

Bloom Up OÜ ("Bloom", "we", "our" or "us") lets you delete your Bloom Studios account and the personal data associated with it, at any time and for any reason. This page explains how to do it — from inside the app, from the website, or by email if you can no longer access your account — and what happens to your data when you do.

It complements our Privacy Policy, which sets out in full what we collect and how long we keep it (see section 9, "Data retention"). Deleting your account is permanent and cannot be undone.

2. Delete your account from the app

The fastest way is directly from the Bloom Studios app you installed on your phone:

1. Open Bloom Studios and sign in.
2. Go to Profile → Settings.
3. Tap Delete account.
4. Confirm. Your account and data are removed from our live systems right away.

If you are a Host with bookings in progress (pending, confirmed or active), finish or cancel them first. Refunds and disputes cannot be processed against a deleted account, so the app blocks deletion until those bookings are resolved.

3. Delete your account from the web

You do not need the app. Sign in at bloomup.art with the same account, open Profile → Settings and select Delete account. The effect is identical to deleting from the app.

4. Request deletion by email

If you can no longer sign in — for example, you lost access to the email address on the account or you uninstalled the app — you can ask us to delete your account for you:

• Write to bloomupou@proton.me from the email address associated with your Bloom account.
• Use the subject line "Account deletion request".
• Include the account email and, if you can, your username.

We verify that the request belongs to you, then delete the account and the data described below. We respond within 30 days.

5. What we delete

When your account is deleted, we permanently remove the personal data tied to it from our live systems, including:

• Your profile. Name, username, bio, profile photo and account credentials.
• Your listings (Hosts). Studios, photos, availability and pricing.
• Your bookings. Including past and upcoming bookings.
• Your reviews and ratings.
• Your messages. Chat with Hosts or Artists.
• Your push tokens and preferences.
• Your Stripe Connect reference (Hosts). The link we hold to your payout account.

6. What we keep, and for how long

A small amount of data is retained after deletion, either anonymised or because the law requires it:

• Bookings, payments and tax records. Kept up to 8 years as required by Estonian and EU accounting law. These records are anonymised: the link to your identity is severed.
• Reviews already published. They remain visible to other users, with your name replaced by "Removed user".
• Abuse-prevention and security logs. Up to 90 days.
• Encrypted database backups. Up to 30 days, after which deleted data is rotated out.
• Stripe Connect history. Retained by Stripe on its own systems for tax and compliance reasons; our reference to it is removed.

7. Before you delete

• Bookings in progress (Hosts). Finish or cancel any pending, confirmed or active booking.
• Pending payouts (Hosts). Make sure your Stripe payouts have completed before deleting.
• Your history. You will lose access to your booking history and your reviews will be shown as "Removed user".

8. Contact us

If you have any question about deleting your account, or about your data rights, write to:

Bloom Up OÜ
Estonia, European Union
Email: bloomupou@proton.me

See also our Privacy Policy and our Terms of Service.